Level Up: The Power of Soft Skills for Career Success

Level Up: The Power of Soft Skills for Career Success is an interactive, person-centered training designed to help individuals—particularly people with disabilities—develop the essential soft skills needed to succeed and thrive in the workplace. Level Up The Power of Soft Skil…

Facilitated by Jeroma Flowers, MBA, this curriculum focuses on building practical, real-world skills that employers consistently value, including interpersonal communication, work habits and conduct, work ethic, problem-solving, and professional behavior. The training uses plain language, visual supports, role-playing scenarios, and guided discussions to support diverse learning styles and accessibility needs.

Participants explore topics such as:

• Effective listening and communication (verbal, nonverbal, and written)

• Giving and receiving feedback professionally

• Conflict resolution and handling miscommunication

• Teamwork, customer service, and workplace relationships

• Self-advocacy, disability disclosure, and requesting accommodations

• Time management, work ethic, and professional conduct

• Problem-solving and decision-making in real workplace scenarios

This training is especially well-suited for:

• Workforce development and vocational programs

• Supported and inclusive employment settings

• Nonprofits and community organizations

• Transition-age youth and young adults

• Individuals preparing for employment or career advancement

Level Up emphasizes confidence, accountability, and self-awareness—helping participants not only understand workplace expectations, but also practice the skills needed to navigate them successfully.